At Edu Supermart, we are committed to providing the best products and support for your educational needs. Please note that we do not sell directly through our website. All transactions are conducted offline after product inquiries and discussions.

However, for transparency and customer assurance, we have outlined our general Return & Refund Policy applicable post-purchase, once the order has been confirmed directly through our team.

1. Nature of Orders

All product inquiries submitted through Edu Supermart are non-binding and serve as the starting point for a personalized quotation or order discussion. Since we do not process payments or shipping directly through the website, all order terms, including returns and refunds, are handled during offline communication.

2. Return Policy

Returns are considered on a case-by-case basis, depending on the nature of the product and the agreement made at the time of order confirmation. A return may be accepted if:

  • The product received is damaged, defective, or not as per the agreed specifications.

  • A valid complaint is raised within 7 days of receiving the product.

  • The item is unused, in its original packaging, and accompanied by proof of purchase.

Please note:

  • Customized or specially manufactured products may not be eligible for return unless damaged or defective.

  • Return shipping costs may be the buyer’s responsibility, depending on the case.

3. Refund Policy

Refunds, if applicable, will be processed via the method agreed upon at the time of offline purchase. A refund may be considered if:

  • The product is not available after payment and cannot be supplied.

  • A return is approved, and a replacement is not possible.

Refunds are not issued for:

  • Change of mind after order confirmation.

  • Products damaged due to mishandling or misuse.

4. Cancellation Policy

Orders can be canceled before final confirmation or dispatch. Once an order is dispatched or delivered, cancellation is not possible.

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us with the following details:

  • Order Reference / Quotation Number

  • Product Name and Issue

  • Clear photos of the received item (if damaged/incorrect)

  • Contact details for follow-up

📧 Email: info@edusupermart.in
📞 Phone: +91 96612 99207

6. Final Decision

All return, refund, or cancellation decisions are subject to the final discretion of Edu Supermart based on mutual agreement, condition of the product, and terms discussed at the time of order.